I want to change my order

Can I Modify My Order After Placing It? Unfortunately, alterations to your order are not possible once you've confirmed your purchase by clicking 'Place Order' at checkout. This includes adjustments to:

  • Item selection or size
  • Delivery/billing address
  • Adding/removing items from your order
  • Shipping method

However, there is a brief 15-minute timeframe during which you can cancel your order. Locate your order in your confirmation email or within your account section, and use the 'Cancel Order' button.

Once this 15-minute window has elapsed, cancellations cannot be processed. Nevertheless, you do have the option to initiate returns or exchanges once the items have been delivered. View our Refund/Return policy for more information.

Address Error in My Order

If an incorrect address was entered during checkout, we regret to inform you that we are unable to modify it with the courier post-order placement. There might be a possibility, however, to update your delivery preferences by contacting the courier directly.

In the event that your order cannot be delivered for any reason, the courier will return it to us. Subsequently, an automatic refund will be issued upon the parcel's arrival at our warehouse. Please monitor your tracking information for any pertinent updates.

If your order cannot be delivered, the courier will return it to us, and an automatic refund will be issued once the parcel reaches our warehouse. Tracking information will provide updates on this process.

If your order has not yet been dispatched, kindly await your tracking email. This will allow you to share the tracking number with the courier, potentially enabling them to make amendments.

Should your order have already shipped, we recommend reaching out to the courier without delay, as they may possess the capacity to provide assistance.

Important Reminder

In the case of an incorrect address being entered during checkout, it's crucial to understand that any subsequent loss or non-delivery of the order cannot be attributed to us. Consequently, we are regrettably unable to provide refunds or replacements for such orders.

Do You Have More Questions?

Should you require further information or have additional inquiries, please do not hesitate to get in touch with us. Contact us at info@vitamvivere.com