FAQ's

Welcome to the FAQ section of Vitam Vivere. Here, we address common queries to provide you with quick and accurate information about our products and services. If your question is not answered here, please feel free to reach out to our customer support team for further assistance.

1. How can I place an order? To place an order, simply browse our website and add the desired products to your cart. Proceed to the checkout page where you can enter your shipping information and payment details to complete the purchase.

2. What payment methods do you accept? We accept a variety of payment methods, including major credit and debit cards, PayPal, and more. Your payment information is securely processed through trusted payment gateways.

3. How can I track my order? Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package.

4. What is your return policy? We offer a hassle-free return policy within 30 days of purchase. Please refer to our detailed Refund/Return Policy for eligibility criteria and return instructions.

5. Do you ship internationally? Yes we do! However we sadly do not offer free shipping at this time.

6. How long will it take to receive my order? Shipping times may vary based on your location, however you can generally expect to get your order within 1-2 weeks.

7. Can I modify or cancel my order after it's been placed? Please contact our customer support team email immediately by clicking the "Contact Us" page at the bottom of the website if you need to modify or cancel your order. We will do our best to accommodate your request, depending on the status of your order.

8. How do I contact customer support? You can reach our customer support team by emailing us at info@vitamvivere.com, or by clicking the "Contact Us" button at the bottom of the website. We are available during business hours to assist you with any questions or concerns.

9. Are my personal details secure? Absolutely. We take data security seriously and use industry-standard encryption to protect your personal information. For more details, please refer to our Privacy Policy

12. How can I stay updated about promotions and new products? You can subscribe to our newsletter to receive updates on promotions, new arrivals, and more. Simply enter your email in the subscription box at the bottom of our website.

We hope these FAQs have provided you with the information you were seeking. If you need further assistance or have additional questions, please don't hesitate to contact us. Your satisfaction is our priority, and we're here to help!